FAQs
Cancellations, Modifications Return & Exchange
If you receive an e-mail, a call from a person/association claiming to be from FerkosFab.com seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at FerkosFab.com or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Here are a couple of baits fraudsters often use to cheat consumers:
Congratulations! You have been nominated as a ‘Top FerkosFab customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.
Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within ‘My Orders’ section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from’My Orders’ section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.
You can create a Return in three simple steps
- Tap on MyOrders
- Choose the item to be Returned
- Enter details requested and create a return request
Yes, you can return your order within 30 days of delivery. Returns will only be accepted for unused products returned with the original invoice and packaging. Please send the product, packaging and invoice to the below address:
Akshar Fashion Art. 847, 2nd Floor, Old GIDC, Katargam, Surat, Gujarat – 395004.
Once QC is completed, you shall receive a refund within 15 days after adjusting any applicable fees and duties.
Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:
- NEFT – 1 to 3 business days post refund initiation
- Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
Currently, we accept Credit cards, Debit cards, UPI, and Paytm, PhonePe & GooglePay.
Orders at FerkosFab.com are usually processed within 15 business days. Some products, such as pre-orders and customised print fabric, may take longer. We’re continuously striving to get your purchase to you sooner. However, in some unforeseen circumstances, it may take a bit longer. In such cases, we’ll notify you of any delay immediately.
You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made
Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, UPI or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
We support the following payment options:
- Cash On Delivery (available in selected pin codes)
- Credit Card
- Debit Card
- Net banking
- Gift Card
- Wallet
Payment Methods
We support the following payment options:
- Cash On Delivery (available in selected pin codes)
- Credit Card
- Debit Card
- Net banking
- Gift Card
- Wallet
FerkosFab’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pincodes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.
Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.
Effective September 20, 2023, we will no longer be able to accept Rs. 2,000 currency notes for Cash on Delivery (COD) orders, in compliance with the guidelines provided by the Reserve Bank of India on May 19, 2023.
We apply a small fee for Cash/Pay on Delivery orders towards the handling costs of such orders.
The COD fee is non-refundable in case of an unlikely event of cancellation (partial or full) or return of the order. Please note that the order value considered for refunds is calculated after all discounts, VAT/ GST, or any other applicable charges have been applied.
Sign Up & Login
You can create your account on FerkosFab.com by entering and verifying your mobile number. Click on “Login/Register” after that and fill up the form to create your FerkosFab account.
Ferkos Fab security policy sometimes requires you to enter your password if you have not logged in with OTP for a very long time. This is done to ensure that no one else can access your account after you have discarded your mobile number and it is assigned to someone else as per government policy.
You can login with mobile number and password. This works if your mobile number is verified on your account. To login with mobile and password, enter your mobile number and “Continue”. On the OTP page, you will find the option to login with password. However, it is highly recommended that you login with OTP for convenience and security.
If you are not receiving an OTP use the “Login with password” option to login to your Ferkos Fab account.
For older users of FerkosFab.com who used to login with email/Google/Facebook, enter your mobile number and OTP, then choose your method of login under “Already have an account?”. Once you have entered the details, you will be logged in to your account. Next time onwards, you can use your mobile and OTP for easy login.
Providing an email is not mandatory to create an account on FerkosFab. However, we still recommend adding your email to your account as it will allow you to easily reset your password if you need to.
Mobile numbers given along with shipping address cannot be used to log in on FerkosFab. To use a number for login on FerkosFab, you need to add your number to your profile and verify it with OTP. This can be done under profile section in Account.
Account recovery is the process of getting access to your account in case you have changed or lost your mobile number and did not change the mobile number on your FerkosFab account before you lost that number. This can be done by validating a saved credit/debit card expiry date (FerkosFab does not charge anything for this) or by entering an OTP sent to your alternate mobile number.
Promotional Code & Coupons
You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “Coupon” tab of App/Website/M-site.
